Contact Information

San Jose Mercury News Phone Numbers

Toll-Free Number:

  • (800) 870-6397
  • (800) 870-6397
  • (408) 920-5000
  • (408) 288-8060
  • (925) 935-2525
  • (408) 200-1000
  • (408) 200-1011
  • (800) 598-4637
  • (408) 920-5276
  • (408) 920-5255
  • (408) 920-5399
  • (408) 920-5455
  • (925) 302-1701
  • (408) 920-5456
  • (408) 920-5970
  • (408) 271-3747
  • (408) 806-9287
  • (408) 920-5746
  • (408) 920-5800
  • (925) 952-2614
  • (408) 920-5830
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San Jose Mercury News Chat:

San Jose Mercury News Email:

Corporate Office Address:

The Mercury News
4 N. Second Street Suite 800
San Jose, CA 95113
USA

Fax:

408-288-8060

Help in Social Networks:

Summary of San Jose Mercury News Customer Service Calls

95 TOTAL
CALLS
63% SUCCESSFUL
CONNECTIONS
02:55 AVG CALL
DURATION
18% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Customers Contact San Jose Mercury News to Ask about:

Shipping and Delivery Question:

  • “Non delivery”
  • “Delivery of paper Mon - Sun”
  • “Delivery problems”

Activation/ Cancellation Question:

  • “I want to cancel”
  • “I cancel subscription and still being charge”
  • “Canceled”

Request for Information Question:

  • “Request Vacation hold”
  • “Checking delivery areas”

Return/ Replace Question:

  • “Paper was thrown into standing water without plastic cover.need replacement”
  • “I return from Maui yesterday evening. Amazing story, but most amazining was the “aloha spirit” while the staff of the hotel and airport and their families where facing a uncertain future the kindness the showed the visitors was amazing”

Account Question:

  • “Cannot log in to digital edition”

Other Question:

  • “No paper” , Review # 1661246
  • “Newspapers not received this morning”
  • “Vacation hold”

San Jose Mercury News Rating Stats

2.4 out of 5 stars
based on 12 reviews
See all 31 reviews

Rating trend

About

Top San Jose Mercury News Services

Delivery Service, Customer Care

San Jose Mercury News Pros and Cons

Pros: Op-eds, Local news and perspective, If you own a bird, Home delivery, Getting the sunday paper and tv weekly delivered

Cons: Overcharge on promotional pricing, No paper and poor customer service, Customer service is hard to reach in unusual cases

San Jose Mercury News reviews and complaints

San Jose Mercury News is ranked 62 out of 619 in Periodicals & Publishing category

Area Served

USA

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San Jose Mercury News Stats

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