Contact San Jose Mercury News Customer Service
San Jose Mercury News Phone Numbers and Emails
Customer Service Number:
-
(408) 920-5000The Mercury News
Customer Service:
-
(408) 920-5746Assistant Managing Editor/Bay Area Focus
-
(408) 920-5800Assistant Managing Editor/Living in the Bay Area
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(925) 945-4707Associate Editor
San Jose Mercury News Emails:
Customer Service
Associate Editor, Bay Area Focus editor, Business reporter, East Bay Times Editorial Page editor/columnist, Executive Editor, News tips, local news, Photo reprints, Senior Editor, Sports, Video editor
Legal
Media
Advertising Inquiries
Contact Information
San Jose Mercury News Website:
San Jose Mercury News Help Center:
Corporate Office Address:
The Mercury News
4 N. Second Street Suite 700
San Jose,
CA
95113
USA
Other Info (opening hours):
Customer Service Hours:
Monday through Friday: 6:30a.m. – 5:00p.m.
Saturday: 7:00a.m. – 10:30a.m.
Sunday: 8:00a.m. – 10:30a.m.
Fax:
408-288-8060
How Good is San Jose Mercury News's Customer Service?
Summary of San Jose Mercury News Customer Service Calls
295
TOTAL
CALLS
CALLS
02:53
AVG CALL
DURATION
DURATION
19%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call San Jose Mercury News?
Shipping and Delivery Question:
- “Didn't receive Sunday paper”
- “Where is CalState East Bay? (Front page Thursday, February 8) And FYI during this last storm, I could not call my brother from Cupertino to Campbell on my cell phone. We both have iPhones, new ones.”
- “Newspapers not received this morning”
Activation/ Cancellation Question:
- “I want to cancel”
- “Activate digital edition”
- “I cancel subscription and still being charge”
Payments and Charges Question:
- “Change payment method”
- “Bill mistake”
- “My elderly father says he's being billed $700 twice a year for your paper”
Account Question:
- “Problem with my password to access Mercury News on my computer”
- “Price of subscriptions”
- “When Star my subscription?”
Request for Information Question:
- “Question traffic incident”
- “I need help because my parental righs are bieng stripped”
- “Request Vacation hold”
Return/ Replace Question:
- “Paper was thrown into standing water without plastic cover.need replacement”
- “I return from Maui yesterday evening. Amazing story, but most amazining was the “aloha spirit” while the staff of the hotel and airport and their families where facing a uncertain future the kindness the showed the visitors was amazing”
Product/ Service Question:
- “Subscription”
Staff Question:
- “Customer service”
Other Question:
- “No paper for nearly a month”
- “Vacation hold”
- “CPS FAMILY COURT ABUSE CASE MALPRACTICE FAILURE TO ACT STORY”
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San Jose Mercury News